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TERMS OF SERVICE

Paying Methods

  • scope
    These general terms and conditions apply to all deliveries from feeliNature, Andrea Schindler to consumers.
    A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.

  • contractor
    The purchase contract is concluded with feeliNature, owner: Andrea Schindler, Wöllsteiner Straße 35, 55546 Pfaffen-Schwabenheim, Germany

  • conclusion of contract

    • The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to place an order.

    • By clicking the [Buy/order with costs] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order with an order confirmation email immediately after receipt of your order.

  • right of withdrawal

    • If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.

    • If you, as a consumer, make use of your right of withdrawal according to Section 4.1, you have to bear the regular costs of the return.

    • For the rest, the regulations that are reproduced in detail in the following apply to the right of withdrawal

      Cancellation policy¹

      right of withdrawal

      You have the right to withdraw from this contract within fourteen days without giving any reason.

      The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

      In order to exercise your right of withdrawal, you must give us [enter the name of the company, address and, if available, telephone number, fax number and e-mail address] by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached sample revocation form for this, but this is not mandatory. You can electronically fill out and submit the model revocation form or any other clear statement on our website (insert Internet address). If you make use of this option, we will immediately send you (e.g. by e-mail) confirmation of receipt of such a revocation.

      To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

      Consequences of revocation

      If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

      You have the goods immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract, to us or to (here may be the name and address of the person authorized by you to accept the goods insert) to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired.

      You bear the direct costs of returning the goods.

      You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

      - End of revocation -

      (¹ This cancellation policy does not apply to the separate delivery of goods.)

  • prices and shipping costs

    • The prices stated on the product pages include statutory VAT and other price components.

    • For delivery within Germany we charge a flat rate of 5.90 euros per order. The shipping costs will be clearly communicated to you again on the product pages, in the shopping cart system and on the order page. From an order value of 79 € we deliver free of charge within Germany (except islands)

    • Different shipping costs apply for delivery to the following countries
      Netherlands, Austria, Belgium, Luxembourg, Denmark, Italy, Spain, Czech Republic: €13.90
      United States: €19.90       
      Switzerland: €17
      Any import fees incurred will be borne by the buyer

  • delivery

    • The delivery time is  approx. 3-5 days within Germany. Different delivery times for international shipping. Any deviating delivery times are indicated on the respective product page. If products from an order cannot be delivered or are yet to arrive, we will only deliver when all the items in the order are in stock

    •   Goods are delivered to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.

    • If delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to the costs for the delivery if the customer effectively exercises his right of withdrawal. If the customer effectively exercises the right of cancellation, the regulation made in the seller's cancellation policy applies to the return costs.

  • payment

    • Payment can be made either by paypal, credit card or prepayment by bank transfer.

    • If you choose the payment method in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

  • retention of title

    • The goods remain our property until full payment has been made.

  • dispute resolution

    • The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are willing to participate in a dispute settlement procedure before a consumer arbitration board to settle disputes with consumers. The responsible consumer arbitration board is: Universal Arbitration Board of the Federal Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. To settle the disputes mentioned, we will participate in a dispute settlement procedure before this body.

      Alternatively:
      The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board

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